Menu

FREQUENTLY ASKED QUESTIONS


BOOK YOUR SERVICE

To book your service, visit our order page here.

HOW 3D MATTERPORT TOURS WORK



IS HOSTING REQUIRED FOR ME TO HAVE FOR MY 3D MATTERPORT TOURS?

No, hosting for 3D tours is included for one year with us, unless specified.



IS THERE A CANCELLATION FEE FOR MY SERVICE?

We understand that unexpected circumstances can happen, therefore we only have a same day cancellation/rescheduled fee of $25.



HOW SOON CAN I EXPECT MY 3D MATTERPORT TOUR AFTER SCANNING?

Most tours are edited and uploaded within 24 hours. We will email you instructions with two links that you can choose from -- branded and unbranded along with the dollhouse image and floorplan(s).With that, your 3D model is ready for you to explore and share with others.



IS THERE A MINIMUM CHARGE FOR 3D MATTERPORT TOURS?

There is a minimum $100 charge for 3D Matterport Tours.



WHAT DO YOU USE TO DELIVER PRODUCTS?

We use Hightail and it is an online system that we at CLE3D utilize for you to have access to product files at anytime and anywhere without a login. With Hightail, the links are private to you with collections that allow you to download the content, as well as like and leave comments for any file.



DO I NEED TO CREATE A LOGIN FOR HIGHTAIL TO SEE MY FINISHED PRODUCTS?

No. Any contact information or credentials are not necessary to access your property collections on Hightail.



HOW DO I DOWNLOAD FILES FROM HIGHTAIL?

After clicking on the link to access the property collection page, there is a set of icons on the right (across from File Library) that you will see, containing a magnifying glass, and arrow pointing downward, and a plus sign within an orange circle. Click on the arrow that points downward, and then all files within the property collection will be downloaded as a .zip folder.

If you are looking to download individual files, have your mouse hover over the file name, and you will see another set of icons appear on the right where the files listed size and comments used to be. There will be another arrow pointing downward, and clicking on that will have the file be downloaded as an individual item.



HOW DO I UPLOAD MY 3D MATTERPORT TOUR TO ZILLOW?

Log in to your Zillow account and click on the Listings section under your name. Then click on Edit Listings and find the listing that you want to add the 3D Tour link to. When editing a listing, you will see a space to insert a link called Virtual Tour URL. Copy the link for the 3D Tour that you wish to utilize, and paste it in the space. Save your edits.



HOW DO I UPLOAD MY 3D MATTERPORT TOUR TO REALTOR.COM

Log in to your Realtor.com account, find the listing you want to add the link to and click edit. Under the section Showcasing Enhancements you will see a space with a plus sign that says Virtual Tours. Click on the plus sign to have a box to enter a URL appear underneath. Copy and paste the 3D Tour link you wish to utilize in the box and click on the save button underneath.



HOW DO I UPLOAD MY 3D MATTERPORT TOUR TO NEOHREX?

Log in to your Neohrex account, and under the My Matrix tab, click on My Listings. Then, click on the property that you want to add the 3D Tour link to. Scroll all the way to the bottom of the page and click on edit. Under Select From, click on Manage Virtual Tours. Copy and paste the 3D Tour link you with to utilize in the box under Virtual Tour 3D and save your edits.